Privacy Policy

Effective Date: 24/01/25

Introduction Welcome to Tour Britain (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you visit our website https://tour-britain.co.uk/ (the “Site”), book tours with us, or otherwise engage with our services. This policy complies with the General Data Protection Regulation (GDPR) and other applicable UK and European privacy laws.

1. Information We Collect We collect personal data that you provide to us and data we collect automatically when you interact with our Site.

1.1 Information You Provide

  • Contact Information: Name, email address, phone number, and mailing address.
  • Booking Details: Information related to your tour bookings, including payment details.
  • Communication: Messages or inquiries sent to us.
  • Special Requests: Dietary restrictions or accessibility needs relevant to your tour experience.

1.2 Information We Collect Automatically

  • Device and Usage Data: IP address, browser type, operating system, and pages visited on our Site.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tools

2. How We Use Your Information We use your personal data for the following purposes:

  • To Provide Services: Process bookings, manage payments, and deliver tailored tour experiences.
  • To Communicate: Respond to inquiries, send booking confirmations, and provide updates or notifications.
  • To Improve Our Services: Analyze website usage and customer feedback to enhance our offerings.
  • Legal Compliance: Fulfill legal obligations and protect against fraud or misuse.

3. Legal Basis for Processing Under GDPR, we process your personal data based on one or more of the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for specific purposes.
  • Contractual Necessity: To perform our contractual obligations with you, such as processing bookings.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve our services and ensure Site security, provided these interests do not override your privacy rights.

4. Sharing Your Information We do not sell or rent your personal data. We may share your information with:

  • Service Providers: Third parties assisting with payment processing, IT services, or tour arrangements.
  • Legal Authorities: When required by law or in response to lawful requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

5. International Data Transfers If your personal data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.

6. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights Under GDPR, you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal obligations).
  • Restriction: Restrict the processing of your data.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Revoke your consent at any time where processing is based on consent.

To exercise your rights, please contact us at hello@tour-britain.co.uk.

8. Cookies We use cookies to enhance your browsing experience. For detailed information on the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

9. Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

10. Updates to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.

11. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tour Britain
Email: hello@tour-britain.co.uk

12. Complaints If you believe we have not addressed your privacy concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local supervisory authority.

 

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